Manage teams
See response time, unanswered conversations and volume per agent. The team keeps using the same WhatsApp; management is who gains visibility.
Direct connection to Meta's official APIContact us →
WhatsApp Business API
WhatsApp Business API
for professional
customer service.
Connect Meta's official API, manage multiple numbers, distribute conversations automatically and serve customers with chatbot and generative AI.
Unlimited agents on the same number, with automatic distribution.
Built for
The industry changes. The pain is always the same: no one knows what was answered.
Built for operations that can't stop
E-Hub was built to keep up with the routine of teams that serve customers on WhatsApp. Meta's official coexistence, a history that stays with the company and real-time metrics. Learn more
Manage teams
History that stays with the company
Scale for the real peak
TRUSTED BY THE LEADERS IN YOUR INDUSTRY
A better service experience for customers, agents and leaders
Faster resolutions, happier customers
Offer support 24 hours a day, 7 days a week and resolve much of your customer service instantly. Keep customers satisfied while reducing support costs.
Empower your support team
Make every agent your best agent with a complete, easy-to-use inbox, with tickets and integrated phone.
Advanced reports and automation
Track your team's performance with advanced reports, automated workflows and outbound messages.
Integration with what you already use
Standardization and integration with automation systems and the leading platforms on the market.
Support that is truly close
Follow-up and support from a team based in Campinas.
More than 50 connected CRMs
Your operation stays in the system it already knows; ERA connects to it.
✳What you start measuring
Meta's official coexistenceOur own headquarters in Campinas: implementation and support with a local team, not a distant call center.
+10
years in the market
7,500+
companies served
+130k
end users
6+
countries served
Every response from your team, measured in one place.
The yardstick is the same one the customer feels on the other side: first response, average time and maximum time per agent, and a distribution in ranges that goes from “up to 1 minute” to “more than 2 hours” — from green to red, person by person.
Next to it, the response rate against the target you set, the number of conversations left unanswered and the weekly heat map — day of the week by hour of the day — showing the real peak of demand, not the imagined one.
Voice, messaging and AI on the same platform
Ready to see your operation clearly?
TALK TO A SPECIALIST
◆ What the official API solves
One number, the whole team serving customers.
With regular WhatsApp, the number lives on a single device and the history dies with it. With the official API, the conversation belongs to the company.
◆Up to 3 simultaneous numbersManage multiple WhatsApp numbers on the same dashboard, with automatic distribution between them.
◆Smart distributionConversations go to the right agent by department, skill or rotation, without anyone forwarding them by hand.
◆Direct Chat (account ownership)Link a customer to a specific agent so service always continues with whoever already knows the case.
◆Real-time monitoringThe supervisor follows conversations as they happen and steps in when needed.
◆ Automation
Chatbot and AI answering before it reaches a person.
The bot handles what is repetitive. What needs a decision reaches the agent with the full context of the conversation.
◆Meta-approved templatesSend messages with dynamic variables for campaigns and notifications, within the platform's rules.
◆Queries to your systemThe chatbot talks to your CRM and ERP via API: duplicate invoices, registration and order status without going through an agent.
◆Meta's official API, with no risk of being blocked for unofficial use
◆Unlimited agents on the same number, with the company's history
◆Integration with the CRM and ERP you already use
Contact us
Tell us how many people serve customers on your WhatsApp.
A specialist gets back to you during business hours and explains the official API enablement process for your case.
· In the operation ·
Built for those who sell and serve on WhatsApp.
“
The number is on a salesperson's phone. If they leave, everything disappears: conversations, customers and history.
Retail and commerce“
We kept getting banned. We needed a number that wouldn't go down in the middle of a campaign.
High-volume operation“
I wanted to know how many messages went unanswered, and with whom the conversation stopped.
Service managementSell more, serve more and better on WhatsApp
All your communication centralized in one place. Respond faster, never miss a message and serve across every channel.
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Build your operation
See the right setup for your customer service.
Five questions about agents, channels, what is holding you back today and volume. At the end, you get the recommendation.
Build my operation →
· Frequently asked questions ·
Questions from people who have been there.
Didn't find yours? Contact us.
Does Chat use the official WhatsApp API?
Yes, the connection goes directly through Meta's official API.
Can I use more than one WhatsApp number?
Yes, up to 3 simultaneous numbers on the Standard and Professional plans.
How many agents can use the same number?
Unlimited. Distribution is automatic among the registered agents.
Does ERA's WhatsApp integrate with my CRM?
Yes. The chatbot queries CRMs and ERPs via API, and the platform integrates with more than 100 systems.
Can I send bulk messages on WhatsApp?
Yes, through scheduled broadcasts with Meta-approved templates.
Do I need a verified Meta account?
The official API requires the account verification process. We guide you through this enablement from start to finish.