WhatsApp Business API for professional customer service
Connect the official Meta API, manage multiple numbers, distribute conversations automatically and serve with chatbot and generative AI.
Everything you need to serve over WhatsApp
Complete features to turn your WhatsApp into a professional service center.
How conversation distribution works
When a customer sends a message, the platform automatically distributes it to the available agent. Distribution can be by department, by agent skill or by round-robin (balanced rotation).
Agents can also pick up conversations manually from the queue. Each conversation shows its status on the visual Kanban: waiting, in progress, finished. The supervisor follows everything in real time and can step in when needed.
With Direct Chat, you can link specific customers to fixed agents — ideal for client portfolios, dedicated salespeople or VIP service.
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