CSAT/NPS Surveys
Survey editor, CSAT and NPS dashboards, analytics and automatic sending
Complete survey system with a visual editor, separate dashboards for CSAT and NPS, results analytics, a list of active surveys and automatic sending at the end of each interaction. Dedicated worker for processing responses in the background.
Features
Everything you need to transform your operation
Survey editor
Create surveys with multiple-choice, scale (1-5, 0-10) and free-text questions.
CSAT dashboard
Dedicated panel with average CSAT, score distribution, trend and comparison by period.
NPS dashboard
NPS score with a breakdown of promoters, passives and detractors by channel and team.
Response analytics
Response analysis with filters by channel, agent, department and period.
Automatic sending
Survey triggered automatically at the end of each interaction via WhatsApp, chat or email.
Processing worker
Background response processing with automatic metric calculation and alerts.
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