Chat
Chat — Intelligent messaging service
Manage WhatsApp, Instagram, Messenger, Telegram, email, LiveChat and more channels in a single platform with chatbot, generative AI and smart distribution.
12
Integrated channels
IA 24/7
Generative
+100
CRM integrations
Free demo
See in practice how to
cut service time by 40%
Talk to a specialist and get a personalized demo for your operation.
- Reply from a specialist within 2 hours
- Personalized demo for your segment
- No commitment — cancel anytime
Companies that trust ERA
4.9 on Google
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Features
Chat benefits
Automatic distribution of conversations among agents
Visual Kanban with drag-and-drop for conversation management
Real-time dashboard with service metrics
Automatic satisfaction survey at the end of the service
Full conversation history per customer
Customizable tags, tabulations and statuses
Configurable breaks with time control
Favorite messages (quick replies with hashtag)
Private groups for internal team communication
Supervisors per user for individualized management
Ready to transform your chat support?
An ERA specialist can help you find the ideal solution.
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