Chat

Chat — Intelligent messaging service

Manage WhatsApp, Instagram, Messenger, Telegram, email, LiveChat and more channels in a single platform with chatbot, generative AI and smart distribution.

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12

Integrated channels

IA 24/7

Generative

+100

CRM integrations

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cut service time by 40%

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Companies that trust ERA

GPTWMeta Business Partner
4.9 on Google

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Features

WhatsApp Business

Connect the official Meta API, manage multiple numbers, distribute conversations automatically and serve with chatbot and generative AI.

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Instagram & Social Media

Centralize messages from Instagram Direct, Facebook Messenger, Telegram, Google Chat and email in a single panel with automatic distribution.

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Chatbot & Automation

Build automated service flows with a visual decision tree, no coding required. Integrate with CRM/ERP for real-time queries.

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Generative AI

Unlike the traditional chatbot, Generative AI holds organic, natural conversations, trained with your company's context and tone of voice.

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Website LiveChat

Install a chat widget on your website with simple code. Customize colors, logo and messages. Integrate chatbot and AI for automated service.

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Marketplace

Centralize marketplace messages in a single panel with automatic distribution, reports and unified history per customer.

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Broadcasts & Templates

Send campaigns to up to 1,000 contacts with templates approved by Meta, anti-block paced sending and smart scheduling.

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Chat benefits

Automatic distribution of conversations among agents
Visual Kanban with drag-and-drop for conversation management
Real-time dashboard with service metrics
Automatic satisfaction survey at the end of the service
Full conversation history per customer
Customizable tags, tabulations and statuses
Configurable breaks with time control
Favorite messages (quick replies with hashtag)
Private groups for internal team communication
Supervisors per user for individualized management

Ready to transform your chat support?

An ERA specialist can help you find the ideal solution.

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Meet ERA

Our team, offices and the events we take part in.

ERA office in Campinas
ERA team
ERA office in Campinas