Tickets & Helpdesk
Complete system with Kanban, SLA, automation, merge, bulk actions and reports
ERA's helpdesk offers list and Kanban views, a detailed side panel with a comment thread, rich editor, keyboard shortcuts, bulk actions, merging of duplicate tickets, conditional automation rules and complete SLA reports.
Features
Everything you need to transform your operation
List and Kanban views
Switch between detailed list and Kanban board. Sidebar with full ticket details and comment thread.
Automation rules
Create conditional rules to automatically categorize, assign, prioritize and escalate tickets.
Rich editor and attachments
Replies with rich formatting, mentions, attachments and quick-reply templates.
Merge and bulk actions
Merge duplicate tickets and run bulk actions: assign, move, close or change priority.
Keyboard shortcuts
Fast navigation with keyboard shortcuts for high-volume agents.
SLA reports
Response time, resolution, SLA compliance and satisfaction metrics by agent and team.
Ready to learn more?
Talk to a specialist and discover how ERA can transform your operation.
Talk to a Specialist