Omnichannel — All channels. One platform. One experience.
Unify voice, WhatsApp, Instagram, Messenger, Telegram, email, LiveChat and 5 more channels in one platform with single customer history, seamless transition between channels, AI that analyzes service quality and full customization.
Channels
Platform
History
With AI
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Why choose Omnichannel?
Omnichannel includes everything from Chat and Voice, plus exclusive unification features.
| Capability | Chat | Voice | Messaging |
|---|---|---|---|
| Messaging channels (WhatsApp, IG, etc.) | |||
| Telephony (PBX, IVR, Call Center) | |||
| Unified voice + chat dashboard | |||
| Single customer history (all channels) | |||
| WhatsApp → Phone transition without losing context | |||
| Multi-skill voice + chat agents | |||
| AI service analysis with scoring |
What makes Omnichannel unique
Channel switching
The customer starts on WhatsApp and finishes on the phone — without repeating information, without losing context.
Single history
The customer's entire interaction history, from any channel, accessible in a single timeline.
Consolidated dashboard
Voice and chat metrics in a single panel. AHT, AWT, conversations and calls side by side.
AI that analyzes your agents
Automatic evaluation of courtesy, speed, knowledge, resolution and professionalism.
Features
Frequently asked questions
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