12 service channels. One platform. One experience for the customer.
WhatsApp, Instagram, Messenger, Telegram, Email, LiveChat, Google Chat, Reclame Aqui, Mercado Livre, WebMotors + Telephony (PBX + Call Center). All in one panel.
Features
WhatsApp Business API
Official Meta API, multiple numbers, templates and smart distribution.
Instagram, Messenger, Telegram
DMs, story replies, page messages and full channel — all centralized.
Email and Google Chat
Receive, distribute and reply by email and Google Chat from the panel.
LiveChat for your website
Website chat widget with integrated chatbot and AI.
Marketplace (Reclame Aqui, ML, WebMotors)
Complaints, buyer messages and automotive leads centralized.
Telephony (PBX + Call Center)
Extensions, IVR, smart queues, dialer and real-time monitoring.
Explore also
Unified Service
The customer starts on WhatsApp and finishes on the phone — without losing context, without repeating data. Single history, complete journey and seamless transition between channels.
Learn moreConsolidated Dashboard
Voice and chat metrics side by side in a single dashboard. AHT, AWT, conversations, calls, service level and performance — all in real time, without switching between systems.
Learn moreFor Large Operations
From 50 to 500+ service seats. Open API and webhooks, custom development, 100+ native integrations, dedicated SLA and on-demand scalability.
Learn moreFrequently asked questions
Ready to transform your support?
Our team of specialists can help you find the ideal solution for your operation.
Meet ERA
Our team, offices and the events we take part in.
See in practice how to
cut service time by 40%
Talk to a specialist and get a personalized demo for your operation.
- Reply from a specialist within 2 hours
- Personalized demo for your segment
- No commitment — cancel anytime
Companies that trust ERA
Get a personalized demo
Fill in your details — reply within 2 hours, no commitment.