Consolidated dashboard — voice and chat in a single management panel
Voice and chat metrics side by side in a single dashboard. AHT, AWT, conversations, calls, service level and performance — all in real time, without switching between systems.
847
Conversas Ativas
12
Chamadas em Fila
04:32
TMA Geral
87%
NPS
Por Canal
Volume Semanal
Satisfação
Performance Diária
Features
Consolidated home panel
On login, the manager sees every channel: voice, WhatsApp, Messenger, Instagram, email and more.
Real-time voice metrics
Calls in queue, AHT, AWT, service level, abandoned calls and answered callbacks.
Real-time chat metrics
Open conversations, completed ones, average response time, busiest day and hour.
Performance per agent
Logged-in time, calls/conversations, individual AHT and real-time status.
Dashboards for TV
All dashboards are expandable for display on TV screens in the operation.
Historical reports
Real time for immediate management + historical reports for strategic analysis.
Explore also
Unified Service
The customer starts on WhatsApp and finishes on the phone — without losing context, without repeating data. Single history, complete journey and seamless transition between channels.
Learn moreTeam Management
Agents handle phone calls AND chat conversations on the same screen. Unified supervision, goals per department, configurable breaks and smart distribution.
Learn moreAI & Analysis
AI evaluates every interaction automatically: courtesy, speed, knowledge, resolution and professionalism. Scoring per interaction, detailed feedback and improvement points.
Learn moreFrequently asked questions
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