Unified service — your customer never repeats information again
The customer starts on WhatsApp and finishes on the phone — without losing context, without repeating data. Single history, complete journey and seamless transition between channels.
Hi! I'd like to know about your business plans
Hi, I need help with my order #4521
Good afternoon! How does the CRM integration work?
I need urgent technical support
Hi, I saw the ad and want to know more
Features
Channel switching
WhatsApp → Phone (and vice versa) without losing context. The agent sees the entire previous conversation.
Single multi-channel history
Unified timeline: WhatsApp messages, calls, emails, Instagram — all in chronological order.
Complete customer journey
Lists every time the customer made contact, through any channel, accessible to the agent.
Webphone integrated into chat
The agent makes calls from the same chat screen — voice and message in the same interface.
Unified call tagging
Voice and chat with the same disposition codes. Consolidated reports across all channels.
Active callback from the chat screen
The agent calls the customer directly from the service screen, without switching between systems.
Explore also
Consolidated Dashboard
Voice and chat metrics side by side in a single dashboard. AHT, AWT, conversations, calls, service level and performance — all in real time, without switching between systems.
Learn more12 Integrated Channels
WhatsApp, Instagram, Messenger, Telegram, Email, LiveChat, Google Chat, Reclame Aqui, Mercado Livre, WebMotors + Telephony (PBX + Call Center). All in one panel.
Learn moreTeam Management
Agents handle phone calls AND chat conversations on the same screen. Unified supervision, goals per department, configurable breaks and smart distribution.
Learn moreFrequently asked questions
Ready to transform your support?
Our team of specialists can help you find the ideal solution for your operation.
Meet ERA
Our team, offices and the events we take part in.
See in practice how to
cut service time by 40%
Talk to a specialist and get a personalized demo for your operation.
- Reply from a specialist within 2 hours
- Personalized demo for your segment
- No commitment — cancel anytime
Companies that trust ERA
Get a personalized demo
Fill in your details — reply within 2 hours, no commitment.