Team management — multi-skill voice and chat agents on a single platform
Agents handle phone calls AND chat conversations on the same screen. Unified supervision, goals per department, configurable breaks and smart distribution.
Letícia S.
Voice + Chat
Carlos M.
Chat
Fernanda L.
Voice + Chat
Ricardo O.
Voice
Juliana C.
Chat
Diego P.
Voice + Chat
Features
Multi-skill voice + chat agents
The agent handles calls and conversations on the same screen. Separate reports per channel measure productivity.
Unified supervision
Supervisors linked to voice queues AND chat departments with real-time monitoring.
Coordinated smart distribution
If the agent is on a call, they don't receive a new conversation (and vice versa, configurable).
Goals per department and queue
Configurable service level with AI prompts for evaluating service quality.
Chat limit per agent
Individually configurable — control the volume of simultaneous conversations per agent.
Internal private groups
Internal team communication within the platform, like an internal WhatsApp.
Explore also
Consolidated Dashboard
Voice and chat metrics side by side in a single dashboard. AHT, AWT, conversations, calls, service level and performance — all in real time, without switching between systems.
Learn moreAI & Analysis
AI evaluates every interaction automatically: courtesy, speed, knowledge, resolution and professionalism. Scoring per interaction, detailed feedback and improvement points.
Learn moreUnified Service
The customer starts on WhatsApp and finishes on the phone — without losing context, without repeating data. Single history, complete journey and seamless transition between channels.
Learn moreFrequently asked questions
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