AI & Analysis — intelligent evaluation of every interaction in your operation
AI evaluates every interaction automatically: courtesy, speed, knowledge, resolution and professionalism. Scoring per interaction, detailed feedback and improvement points.
NPS Score
Critérios de Avaliação
Ranking de Agentes
Features
Automatic AI evaluation
Each interaction is scored on courtesy, speed, knowledge, clarity, resolution and professionalism.
Automated feedback per agent
Each agent receives an evaluation without the manager having to listen to every call or read every conversation.
Training needs identification
AI points out which skills each agent needs to develop.
Internal benchmarking
Compare agents and teams with objective metrics generated by AI.
Voice AND chat analysis
Unified evaluation for both channels — one AI for the entire operation.
Automated compliance
Ensure that 100% of interactions follow company policies, not just samples.
Explore also
Consolidated Dashboard
Voice and chat metrics side by side in a single dashboard. AHT, AWT, conversations, calls, service level and performance — all in real time, without switching between systems.
Learn moreTeam Management
Agents handle phone calls AND chat conversations on the same screen. Unified supervision, goals per department, configurable breaks and smart distribution.
Learn moreUnified Service
The customer starts on WhatsApp and finishes on the phone — without losing context, without repeating data. Single history, complete journey and seamless transition between channels.
Learn moreFrequently asked questions
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