Enterprise Messaging — for operations that demand scale and customization
From 50 to 500+ service seats. Open API and webhooks, custom development, 100+ native integrations, dedicated SLA and on-demand scalability.
Features
Scalability
From 50 to 500+ seats with no platform change. Add agents on demand.
Open API and Webhooks
Integration with any system: CRM, ERP, BI, billing and legacy systems.
Custom development
ERA development team for integrations tailored to your operation.
100+ native integrations
IXC, Salesforce, Zendesk, Totvs, Hubspot, MK Solutions, Microsoft Teams and more.
1-year recording
Recording storage for compliance, auditing and training.
Dashboard for TV
Visual management on large screens for operations with multiple queues.
Explore also
12 Integrated Channels
WhatsApp, Instagram, Messenger, Telegram, Email, LiveChat, Google Chat, Reclame Aqui, Mercado Livre, WebMotors + Telephony (PBX + Call Center). All in one panel.
Learn moreAI & Analysis
AI evaluates every interaction automatically: courtesy, speed, knowledge, resolution and professionalism. Scoring per interaction, detailed feedback and improvement points.
Learn moreConsolidated Dashboard
Voice and chat metrics side by side in a single dashboard. AHT, AWT, conversations, calls, service level and performance — all in real time, without switching between systems.
Learn moreFrequently asked questions
Ready to transform your support?
Our team of specialists can help you find the ideal solution for your operation.
Conheça a ERA
Nossa equipe, escritórios e participações em eventos.
See in practice how to
cut service time by 40%
Talk to a specialist and get a personalized demo for your operation.
- Reply from a specialist within 2 hours
- Personalized demo for your segment
- No commitment — cancel anytime
Companies that trust ERA
Receba uma demonstração personalizada
Preencha seus dados — resposta em até 2h, sem compromisso.