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Instagram, Messenger and Telegram support in one panel
Centralize messages from Instagram Direct, Facebook Messenger, Telegram, Google Chat and email in a single panel with automatic distribution.
500+companies already running on ERA
53+native integrations
11unified channels
Instagram Direct
Manage Instagram direct messages. Reply to DMs, respond to stories and organize by department. All without leaving the ERA panel.
- Automated DM handling
- Distribution by department
- Full customer history
Example conversation
Hello, I need help with my order #4521
Hi! I'll check your order right now.
Features shared across all channels
Regardless of the social network, every conversation goes through the same distribution and management engine.
Automatic distribution among agents
Custom chatbot per social network
Customizable tags, tabulations and statuses
Transfer between departments
Real-time monitoring and supervision
Reports per channel (separate metrics)
Automatic satisfaction survey
Unified history per customer
Frequently asked questions
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