Chatbot and service automation for every channel
Build automated service flows with a visual decision tree, no coding required. Integrate with CRM/ERP for real-time queries.
Build your chatbot flow
Define every step of the conversation with the customer. Create menus, conditional branches and route to the right agent — without writing a single line of code.
Click any node in the flow to see its details and connections.
Conditional flows
Create different paths based on the customer's answer.
Human handover
Route to the right department automatically.
Instant response
Serve 24/7 with replies in under 1 second.
What the chatbot can do
From welcoming the customer to querying external systems — all without human intervention.
Welcome and route
An options menu that guides the customer to the right department. The bot identifies the need and transfers automatically.
Query systems via API
Generate invoices, look up records by tax ID, check order status and look up school grades — all automatically.
Qualify leads
Collect name, company, email and need before transferring to a human. The agent receives the full context.
Answer frequent questions
Answer questions about address, hours, prices and policies with pre-configured information.
Schedule a callback
If no agent is available, the bot schedules a callback or closes with a custom message.
Satisfaction survey
At the end of the service, automatically collect the customer's rating with score and comment.
Smart rules
Configure automatic behaviors so the chatbot acts intelligently in every situation.
Chatbot integration with CRM/ERP
ERA's chatbot connects to external systems via API. In practice: the customer types their tax ID in the chat, the bot queries the CRM in real time, returns the account status and, if there is an outstanding balance, automatically routes to the finance department.
Examples of automated queries: invoice reissue, order status, record lookup, trust unlock and opening tickets.
ERA already has 100+ native integrations with CRMs and ERPs, including IXC, MK Solutions, Salesforce, Zendesk and more.
Frequently asked questions
Explore also
Ready to transform your support?
Our team of specialists can help you find the ideal solution for your operation.
Conheça a ERA
Nossa equipe, escritórios e participações em eventos.
See in practice how to
cut service time by 40%
Talk to a specialist and get a personalized demo for your operation.
- Reply from a specialist within 2 hours
- Personalized demo for your segment
- No commitment — cancel anytime
Companies that trust ERA
Receba uma demonstração personalizada
Preencha seus dados — resposta em até 2h, sem compromisso.