Recover credit and reduce late payments.
A multichannel collection flow with predictive dialer, negotiation IVR and payment bots. More effective contacts, more agreements closed and full compliance with LGPD (Brazil's data protection law).
Talk to a collections specialist
Get an assessment of your collections operation and a proposal in less than 24 hours.
7,500+
Companies served
Predictive
Dialer
5 channels
Multichannel flow
LGPD
Compliant
Companies that trust ERA
The complete collections operation, in one place
Predictive dialer
Up to 3x more contacts per agent. The dialer detects voicemail and silent calls and only transfers real conversations.
Multichannel collection flow
Automatic sequences by WhatsApp, SMS, voice and email according to the due-date stage and the debtor's profile.
Negotiation bot
Customers check their balance, get installment options and close the agreement on their own, with a duplicate invoice and payment link on the spot.
Due date reminders
Preventive reminders before the due date that reduce late payments at the source, before they become debt.
Recovery reports
RPC, payment promises, agreements closed and CDR consolidated by agent, portfolio and campaign.
Compliance and LGPD
Call recording, control of permitted calling hours and a complete audit trail for every contact.
More effective contacts per hour
The predictive dialer eliminates idle time between calls and only connects the agent when someone is on the line — maximum productivity.
Collections that work on their own
Automatic flows trigger the right channel at the right time. Customers negotiate and pay without having to talk to an agent.
Secure and auditable
Everything recorded, respecting legally permitted hours and with an audit trail — your operation protected end to end.
What changes when you leave your old system
Integrated with your collection systems
Load portfolios, update agreement status and record payment promises automatically in the systems you already use.
100+Integrations
Connect with more than
100 CRMs and ERPs
Salesforce, HubSpot, Zendesk, Pipedrive, Zoho, Microsoft Teams and dozens of other platforms natively integrated with ERA.
The complete communication
platform for your company
Chat, Voice or Omnichannel — scale your service with the right solution.
Chat
Messaging service
WhatsApp, Instagram, Messenger, Telegram, email and LiveChat in one platform with chatbot and generative AI.
- WhatsApp Business API
- Generative AI and chatbots
- Intelligent distribution
- Kanban and visual management
- +100 native integrations
Voice
Cloud PBX and virtual telephony
Complete virtual cloud PBX: unlimited extensions, smart IVR, call center with queues, predictive dialer and monitoring.
- Cloud PBX with no hardware
- Unlimited extensions with app
- Multi-level smart IVR
- Call Center with queues and skills
- Monitoring with whisper
Chat+voice
All channels unified
Unify voice and chat in one platform with a single history, channel switching and advanced AI.
- Unified voice + chat dashboard
- Channel switching
- Generative AI 24/7
- Single customer history
- Unlimited multi-skill agents
Ready to recover more credit?
An ERA specialist helps you design the ideal collection flow and dialing operation for your portfolio.