The communication platform built for internet service providers.
Customer service, billing and support in one place, natively integrated with your ISP ERP — featuring the full integration with IXC Soft. Reduce late payments, automate duplicate invoices and retain your subscribers.
Talk to an ISP specialist
Get a proposal tailored to your subscriber base in less than 24 hours.
7,500+
Companies served
IXC · MK · Voalle
Integrated ERPs
24h
Activation
24/7
Support
Companies that trust ERA
Everything your ISP needs in one platform
Native IXC integration
Native, complete connection with IXC Soft — plus MK Solutions, Voalle, HubSoft, SGP, GSS and Super Lógica. Subscriber data on screen before the call is answered.
Duplicate invoice IVR
The subscriber enters their tax ID and automatically receives the invoice by WhatsApp or SMS, without tying up an agent.
Trust unlock
Temporary access release directly through the IVR or chatbot, with rules integrated into your ERP — no queue and no friction.
Unified WhatsApp + Voice
Technical, billing and sales support in the same place. The subscriber's complete history across every channel.
Automatic notifications
Due date reminders, outage alerts, technician visit scheduling and renewals sent on a schedule.
Satisfaction surveys
Automatic CSAT and NPS after every interaction or installation to reduce churn and measure support quality.
Reduce late payments
A multichannel collection flow integrated with your ERP: due date reminders, instant duplicate invoices and automated negotiation by WhatsApp, SMS and voice.
Automate repetitive service
Duplicate invoices, unlocking, connection status and ticket opening handled by a bot — your agents focus on what matters.
Connected to your ISP
More than 20 ERPs and ISP systems natively integrated. Extensions in the app, smart queues and reports by team.
What changes when you leave your old system
Integrated with IXC and the leading ISP ERPs
Native integration with IXC Soft up front: automatic pop-up with subscriber data, duplicate invoices and unlocking straight from your system. And the other ISP ERPs you already use, also natively connected.
100+Integrations
Connect with more than
100 CRMs and ERPs
Salesforce, HubSpot, Zendesk, Pipedrive, Zoho, Microsoft Teams and dozens of other platforms natively integrated with ERA.
The complete communication
platform for your company
Chat, Voice or Omnichannel — scale your service with the right solution.
Chat
Messaging service
WhatsApp, Instagram, Messenger, Telegram, email and LiveChat in one platform with chatbot and generative AI.
- WhatsApp Business API
- Generative AI and chatbots
- Intelligent distribution
- Kanban and visual management
- +100 native integrations
Voice
Cloud PBX and virtual telephony
Complete virtual cloud PBX: unlimited extensions, smart IVR, call center with queues, predictive dialer and monitoring.
- Cloud PBX with no hardware
- Unlimited extensions with app
- Multi-level smart IVR
- Call Center with queues and skills
- Monitoring with whisper
Chat+voice
All channels unified
Unify voice and chat in one platform with a single history, channel switching and advanced AI.
- Unified voice + chat dashboard
- Channel switching
- Generative AI 24/7
- Single customer history
- Unlimited multi-skill agents
Ready to professionalize your ISP's customer service?
An ERA specialist helps you design the ideal operation for your subscriber base.