Service Available
Smart Triage
Centralized Channels
Journey Control
Healthcare operations that trust ERA
Clinics, hospitals and diagnostic centers across Brazil have already transformed their patient service
Ideal for Healthcare
The ERA solution was built for healthcare operations that handle a high volume of interactions, multiple channels and the need to fully organize the patient journey.
- WhatsApp, phone, SMS, social media and other channels in one place
- Automated service integrated into the clinic's or hospital's workflow
- Fewer queues, missed calls and team rework
- Complete interaction history for each patient
- Smart routing to a human agent when needed
- Clear reports for management and decision-making
Centralization
Every channel in a single place.
Automation
Fast responses 24/7.
Complete Reports
Track service metrics in real time.
How we will help you
With the ERA solution, bots take over day-to-day operational tasks, running 24/7 and following the rules defined by your operation.
Exam lookup
Exam status (under analysis, released, available for pickup or digital delivery)
Pre-scheduling
Initial collection of patient data before human service
Available times
By specialty, professional, location or type of exam
Automatic confirmation
Fewer no-shows and manual rescheduling
Rescheduling
Without depending on a phone call or an agent
Sending instructions
Exam preparation, fasting, documents, times
Frequently asked questions
Health plans, prices, types of exam, timelines
Smart routing
When the case requires specialized attention
Everything is recorded in the ERA system, with the patient's complete history.
Many Benefits
Faster, more organized service
Patients don't need to repeat information and the team works more smoothly.
Fewer operational errors
Automation reduces mistakes in scheduling, confirmations and instructions.
Real-time tracking
Managers follow queues, indicators and team performance.
More team productivity
Fewer repetitive tasks and more focus on high-value interactions.
A better patient experience
Less waiting, more clarity and a real sense of care.
Scalable operation
Grow without having to increase your team proportionally.
Departments and Segments
The ERA solution serves different healthcare operations with flexibility and security.
How is your patient service today?
If your operation struggles with:
- Many repeated calls
- WhatsApp queues
- Lack of organization
- Team overload
ERA solves it with:
Smart automation applied to healthcare.
Organize workflows, take the load off your team and serve patients right away.
Start transforming your patient service now
Fill out the form below and find out how ERA can help your healthcare operation.
Frequently Asked Questions
You won't be on your own
Support on every channel:
Phone
Support
Ready to transform your patient service?
Join the healthcare operations that have already automated their processes and improved the patient experience.