Customer support unified across every channel.
WhatsApp, chat, voice, email and social media on a single screen, with tickets, generative AI and a 360° view of the customer. Resolve faster, on the first contact, with queues and SLAs under control.
Talk to a customer service specialist
Get a proposal to unify and automate your support in less than 24 hours.
7,500+
Companies served
6 channels
Unified
AI
Generative
24/7
Support
Companies that trust ERA
Everything for fast, frictionless support
Omnichannel service
WhatsApp, chat, voice, email, Instagram and Facebook on a single screen, with a unified history per customer.
Tickets and help desk
Open, prioritize and track tickets with SLA, categorization and automatic routing to the right team.
Generative AI chatbot
Bots that understand natural language and answer questions from your knowledge base, 24 hours a day.
Service IVR
Route each customer to the right queue or department and offer voice self-service integrated with your system.
Monitoring and SLA
Smart queues, live dashboards with AHT, ASA and service level, and real-time supervision.
Automatic CSAT and NPS
Satisfaction surveys sent at the end of each interaction to measure and raise support quality.
Reduce resolution time
With a unified history and smart routing, customers don't repeat the problem and the agent resolves it on the first contact.
Automate with generative AI
FAQs, order status and ticket opening handled by a bot. The human team takes care of complex cases only.
360° view of the customer
The full history of channels, tickets and calls in a single profile. Complete context for personalized service.
What changes when you leave your old system
Integrated with your service tools
Sync tickets, contacts and history with the help desks and CRMs you already use, keeping everything in one place.
100+Integrations
Connect with more than
100 CRMs and ERPs
Salesforce, HubSpot, Zendesk, Pipedrive, Zoho, Microsoft Teams and dozens of other platforms natively integrated with ERA.
The complete communication
platform for your company
Chat, Voice or Omnichannel — scale your service with the right solution.
Chat
Messaging service
WhatsApp, Instagram, Messenger, Telegram, email and LiveChat in one platform with chatbot and generative AI.
- WhatsApp Business API
- Generative AI and chatbots
- Intelligent distribution
- Kanban and visual management
- +100 native integrations
Voice
Cloud PBX and virtual telephony
Complete virtual cloud PBX: unlimited extensions, smart IVR, call center with queues, predictive dialer and monitoring.
- Cloud PBX with no hardware
- Unlimited extensions with app
- Multi-level smart IVR
- Call Center with queues and skills
- Monitoring with whisper
Chat+voice
All channels unified
Unify voice and chat in one platform with a single history, channel switching and advanced AI.
- Unified voice + chat dashboard
- Channel switching
- Generative AI 24/7
- Single customer history
- Unlimited multi-skill agents
Ready to unify your support?
An ERA specialist helps you design the ideal service center for your operation.