Smart IVR — automated service that routes with precision
Multilevel IVR with long and short greeting, direct dialing (cut-through), configurable timeout, per-department time rules and a technical notice for crisis situations.
See how the IVR routes a call
The customer calls, the IVR presents the options, the customer chooses and is routed to the right department automatically.
Features
Multilevel IVR
IVRs chained across multiple levels with options 1 to 9, double digits and the pound key.
Direct dialing (cut-through)
A customer who knows the extension dials it directly, skipping the IVR options.
Time rules
Business hours per day, holidays and configurable after-hours actions.
Configurable timeout
Loop, another IVR, audio or transfer to a human queue when the customer doesn't dial.
Technical notice
An automatic message before service for crisis or instability situations.
Long and short greeting
Full greeting the first time, shortened on the loop to speed up service.
Technical notice for crisis situations
Practical example: "We've detected instability in your region. If this is the reason for your call, our team is already working on it. Estimated resolution: 2 hours. For other matters, press 1."
An effective barrier to manage large volumes in specific situations — it dramatically reduces queue wait times.
Explore also
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6 call distribution strategies, multi-skill agents, smart automatic callback, satisfaction survey, configurable breaks and service level.
Learn moreCloud PBX
100% cloud virtual PBX for companies of all sizes. Unlimited extensions, multilevel IVR, smart call center queues, predictive dialer, real-time monitoring and integration with 100+ CRMs. No hardware, no maintenance — scale from 5 to 500+ extensions on demand.
Learn moreFrequently asked questions
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