Cloud call center — smart queues for professional service
6 call distribution strategies, multi-skill agents, smart automatic callback, satisfaction survey, configurable breaks and service level.
Features
6 distribution strategies
Simultaneous, idle longest, lowest AHT, fewest calls, sequential and random.
Multi-skill agents
Work across multiple queues with configurable position and priority per queue.
Automatic callback
Customer hung up? The system calls back automatically. If they call back, it cancels the callback.
Satisfaction survey
Automatic transfer to a survey with multiple questions and a rating scale.
Configurable breaks
Reasons, maximum time and an independent break list per queue.
Service level
Configurable from 5 to 180 seconds with overflow to another queue, callback or IVR.
Explore also
Cloud PBX
100% cloud virtual PBX for companies of all sizes. Unlimited extensions, multilevel IVR, smart call center queues, predictive dialer, real-time monitoring and integration with 100+ CRMs. No hardware, no maintenance — scale from 5 to 500+ extensions on demand.
Learn morePredictive Dialer
Automatic dialing with answering-machine detection, mailing feed, organized campaigns and integrated dispositioning. Add-on of the Voice Professional plan.
Learn moreMonitoring & Supervision
Silent listening, whisper, live intervention, per-queue dashboards with AHT, AWT, service level and expandable dashboards for TV.
Learn moreFrequently asked questions
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