Predictive Dialer — boost the productivity of your outbound campaigns
Automatic dialing with answering-machine detection, mailing feed, organized campaigns and integrated dispositioning. Add-on of the Voice Professional plan.
Features
Predictive dialing
The system dials automatically before the agent becomes free, anticipating availability.
Answering-machine detection
Automatically identifies answering machines and voicemail to optimize time.
Campaigns with mailing
Upload contact lists and organize by campaign with reports.
Integrated dispositioning
The agent classifies each call: not interested, call back, sold, etc.
Less idle time
Agents receive already-connected calls, without waiting for dialing.
Campaign reports
Metrics of contacts, answered, dispositions and performance per campaign.
Explore also
Call Center
6 call distribution strategies, multi-skill agents, smart automatic callback, satisfaction survey, configurable breaks and service level.
Learn moreCTI & Integrations
When a call arrives, CTI automatically fetches the customer's data from the CRM/ERP and shows it on the agent's screen before service. 100+ native integrations.
Learn moreCloud PBX
100% cloud virtual PBX for companies of all sizes. Unlimited extensions, multilevel IVR, smart call center queues, predictive dialer, real-time monitoring and integration with 100+ CRMs. No hardware, no maintenance — scale from 5 to 500+ extensions on demand.
Learn moreFrequently asked questions
Ready to transform your support?
Our team of specialists can help you find the ideal solution for your operation.
Conheça a ERA
Nossa equipe, escritórios e participações em eventos.
See in practice how to
cut service time by 40%
Talk to a specialist and get a personalized demo for your operation.
- Reply from a specialist within 2 hours
- Personalized demo for your segment
- No commitment — cancel anytime
Companies that trust ERA
Receba uma demonstração personalizada
Preencha seus dados — resposta em até 2h, sem compromisso.