Cloud PBX — Replace your physical PBX with a complete virtual solution
100% cloud virtual PBX for companies of all sizes. Unlimited extensions, multilevel IVR, smart call center queues, predictive dialer, real-time monitoring and integration with 100+ CRMs. No hardware, no maintenance — scale from 5 to 500+ extensions on demand.
Features
Virtual PBX without hardware
All your corporate telephony in the cloud. No physical equipment, no maintenance. Scale extensions on demand with predictable cost.
Unlimited extensions with app extension
Create extensions in bulk or individually. Each employee can use their extension on their phone via the app — work from anywhere.
Smart multilevel IVR
Automated service with multiple levels, direct dialing (cut-through), schedule rules and a custom greeting.
Smart queues with skill-based distribution
Distribute calls by agent skill, queue priority and configurable service level. 6 distribution strategies.
Real-time monitoring with whisper
Supervisors listen in, whisper guidance and step into the live call. Per-queue dashboards with AHT, AWT and service level.
CTI with CRM data pop-up
Customer information appears on screen before the agent even answers. Native integration with 100+ CRMs and ERPs.
Explore also
Call Center
6 call distribution strategies, multi-skill agents, smart automatic callback, satisfaction survey, configurable breaks and service level.
Learn moreMonitoring & Supervision
Silent listening, whisper, live intervention, per-queue dashboards with AHT, AWT, service level and expandable dashboards for TV.
Learn moreCTI & Integrations
When a call arrives, CTI automatically fetches the customer's data from the CRM/ERP and shows it on the agent's screen before service. 100+ native integrations.
Learn moreFrequently asked questions
Ready to transform your support?
Our team of specialists can help you find the ideal solution for your operation.
Conheça a ERA
Nossa equipe, escritórios e participações em eventos.
See in practice how to
cut service time by 40%
Talk to a specialist and get a personalized demo for your operation.
- Reply from a specialist within 2 hours
- Personalized demo for your segment
- No commitment — cancel anytime
Companies that trust ERA
Receba uma demonstração personalizada
Preencha seus dados — resposta em até 2h, sem compromisso.