Monitoring and supervision — full control of your operation in real time
Silent listening, whisper, live intervention, per-queue dashboards with AHT, AWT, service level and expandable dashboards for TV.
Features
Silent listening
The supervisor hears the conversation between agent and customer unnoticed.
Whisper
The supervisor talks to the agent during the call without the customer hearing (live coaching).
Intervention/Conference
The supervisor joins the call and talks to both (three-way conference).
Per-queue dashboard
Calls in queue, AHT, AWT, service level and the day's summary in real time.
Dashboard for TV
Expandable dashboards for display on televisions in the operation.
Operator panel
Status of all extensions, call pickup and transfer from the panel.
Explore also
Call Center
6 call distribution strategies, multi-skill agents, smart automatic callback, satisfaction survey, configurable breaks and service level.
Learn moreRecording & Reports
Recording of all calls with storage for up to 1 year. Performance reports by agent, queue, peak hours, dispositions, breaks and abandoned calls.
Learn moreCloud PBX
100% cloud virtual PBX for companies of all sizes. Unlimited extensions, multilevel IVR, smart call center queues, predictive dialer, real-time monitoring and integration with 100+ CRMs. No hardware, no maintenance — scale from 5 to 500+ extensions on demand.
Learn moreFrequently asked questions
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