Call recording and reports — data for better decisions
Recording of all calls with storage for up to 1 year. Performance reports by agent, queue, peak hours, dispositions, breaks and abandoned calls.
Know exactly what happens in every call
Our PBX records 100% of calls automatically. The AI transcribes the audio in real time, analyzes sentiment and generates insights for your team.
Call #4829 - Recorded
Duration: 03:42 - Today, 14:30
Available reports
Call recording
Enable per extension and queue, immediate access, storage from 30 days to 1 year.
Call detail record (CDR)
Full history with origin, destination, duration and recording. Filters by period.
Agent history
All the employee's actions: calls, breaks, states. Exportable as CSV.
Queue performance
Answered, abandoned, service level with daily charts.
Peak hours
Hour-by-hour or every-15-minutes activity to optimize staffing.
Agent consolidation
Time worked, talking, breaks, individual AHT. Ideal for bonuses.
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100% cloud virtual PBX for companies of all sizes. Unlimited extensions, multilevel IVR, smart call center queues, predictive dialer, real-time monitoring and integration with 100+ CRMs. No hardware, no maintenance — scale from 5 to 500+ extensions on demand.
Learn moreFrequently asked questions
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